Return, Exchange & Refund Policy

At Ammora, customer satisfaction is our priority. Due to the intimate nature of lingerie, bras, undergarments, and nightwear, we maintain strict hygiene standards. Please review our policy below before making a purchase.

Exchange Policy

We accept exchanges under the following conditions:

  • The item must be unused, unwashed, and in its original condition.
  • All tags, labels, and original packaging must be intact.
  • Exchange requests must be submitted within 7 days of receiving the order.
  • A valid proof of purchase or order number is required.

Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be exchanged or returned:

  • Worn or used lingerie
  • Worn or used undergarments
  • Products without original tags or packaging
  • Items damaged due to misuse, washing, or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. Our team will review the issue and arrange a replacement or exchange where applicable.

Return Policy

Due to hygiene considerations, we generally do not accept returns on lingerie, bras, undergarments, or nightwear unless:

  • The product received is damaged or defective.
  • An incorrect item was sent by Ammora.

Any approved return must be sent back in its original, unused condition with all tags and packaging intact.

Exchange Process

To request an exchange:

  1. Contact our customer support team.
  2. Provide your order number and item details.
  3. Follow the instructions provided by our team.
  4. Once the item is received and inspected, the exchange will be processed.

Shipping Charges

  • Customers may be responsible for exchange shipping costs unless the item received was damaged, defective, or incorrect.
  • Shipping charges are generally non-refundable.

Refunds

Refunds will only be issued in the following situations:

  • A replacement item is unavailable.
  • The order cannot be fulfilled due to stock limitations.
  • The received item is defective and an exchange is not possible.

Approved refunds will be processed through the original payment method where applicable.

Ammora reserves the right to refuse exchanges or returns that do not meet the conditions outlined in this policy.